Shipping Policy and Restrictions
Casual Tactical uses the following carriers to ship orders to our customers:
United States Postal Service
In some cases, you, as the customer, will be able to choose which carrier delivers your package, other times it will be left to the discretion of Casual Tactical to choose the appropriate carrier for your package. As an example, anytime promotional or free shipping is a chosen option, Casual Tactical reserves the right to choose which carrier delivers your package. In instances where you, the customer, have chosen a carrier that is not available for use on your order a like-cost carrier will be chosen by Casual Tactical for shipment.
If an item is shipped via first-class mail (USPS), either domestically or internationally, Casual Tactical cannot provide, a tracking number, an estimated delivery date, proof of delivery, or insurance on the shipment. Casual Tactical cannot be held liable for lost or damaged packages shipped via first-class mail.
Processing and Delivery Times
It may take 24 to 72 hours for Casual Tactical to process an order and prepare it for shipment. The time it takes for a package to be delivered depends highly on the destination and shipping method used, so delivery times will vary. Orders delivered outside the U.S. usually experience longer shipping times due to processing through local Customs Agencies. When available, a tracking number will be provided, but most packages cannot be tracked after leaving the U.S. If a customer (domestic or international) suspects that their package has been lost in shipping they should contact customer service. You can call us at 801.872.9602 or email us at firstname.lastname@example.org
Proof of Delivery
All orders over $100, that include restricted or regulated items, and orders that have expedited shipping (two day, one day, or overnight) will require the signature of an adult at the time of delivery. Please plan accordingly, using the tracking number provided via email at time of shipment, to ensure that your package isn't delayed due to inability to acquire a signature.
If you wish to require a signature for your package and it does not fall under the above mentioned parameters you may make a request in your order's note section for this added feature. Please note that the special request of this service may incur an additional charge on your order.
Some of the items on our website are subject to the International Traffic in Arms Regulations (ITAR), and export is strictly prohibited without authorization or a license issued by the U.S. Department of State's Directorate of Defense Trade Controls. Any order placed on Casual Tactical that is not in accordance with ITAR will be canceled without question immediately. Furthermore, if there is reason to believe that the product purchased will, in the future, be used in a fashion that is contradictory to ITAR the order will be canceled immediately. Casual Tactical recommends you familiarize yourself with ITAR, it's rules, and it's regulations before attempting to export any regulated goods.
Also, some of the items on this website are subject to the Export Administration Regulations (EAR), and export may be restricted by the U.S. Department of Commerce's Bureau of Industry and Security. Any order placed on Casual Tactical that is not in accordance with EAR will be canceled without question immediately. Furthermore, if there is reason to believe that the product purchased will, in the future, be used in a fashion that is contradictory to EAR the order will be canceled immediately. Casual Tactical recommends you familiarize yourself with EAR, it's rules, and it's regulations before attempting to export any regulated goods.
All customs and import fees, taxes and expenses are the responsibility of the purchaser. Casual Tactical will not reimburse in any way for packages seized by customs unless the package is returned to Casual Tactical in new and unopened condition. Furthermore orders that are refused or unclaimed and are returned to Casual Tactical will be treated as an order return, where all conditions and fees apply. Casual Tactical will not alter or falsify any import/export documents for any reason. This includes altering the value of the shipped products or the designation or category of the product.
International Shipping Restrictions
Casual Tactical ships packages worldwide. Unfortunately though, there are certain parts of the globe where shipping is a liability; where international packages are commonly lost and/or fraudulent activities are high. Therefore Casual Tactical will not ship to the following countries:
Afghanistan, Algeria, Angola, Armenia, Bangladesh, Barbados, Belarus, Benin, Bolivia, British Indian Ocean Territories, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, China, Congo, Cook Islands, Cuba, Democratic Republic of Congo, Djibouti, Dominican Republic, Ecuador, Egypt, Ethiopia, French Polynesia, Gabon, Ghana, Guernsey, Guinea, Guinea-Bissau, Hong Kong, India, Indonesia, Iran, Iraq, Ivory Coast, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Latvia, Liberia, Libya, Lithuania, Malaysia, Mali, Mauritania, Morocco, Myanmar, Namibia, Niger, Nigeria, Niue, North Korea, Oman, Pakistan, Papua New Guinea, Romania, Rwanda, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, Uzbekistan, Venezuela, Wallis and Futuna, Yemen
Casual Tactical does ship to all APOs, FPOs, and United States Embassy addresses regardless of country location.